Shipping & Returns
Your order will be dispatched in plain packaging using Royal Mail, UPS or DPD couriers. Most orders are dispatched in either black bubble envelopes or brown cardboard postal boxes.
|2-5 Day Standard||Estimated arrival: 2-7 working days from order.
Usually processed in 1-3 working days, then shipped with a 2-4 day method. Royal Mail or Courier.
|Free when you spend over £25*|
|1-2 Day Express||Estimated arrival: 1-4 working days from order.
Usually processed in 1-2 working days, then shipped with a 1-2 day method. Royal Mail or Courier.
We try to ship orders as soon as possible. Orders made before 11am with items in-stock are often dispatched on the same day, however we aren't able to guarantee a next day service in all cases. Custom clothing or backordered items, such as select SquarePegToys®, are subject to additional lead times. Check the availability of each product on their product page.
*Free UK shipping excludes furniture items such as Fetters dungeon pieces and RED Sling Frames.
Since January 01 2021, we remove UK VAT (20%) on all non-UK orders automatically at checkout. For EU orders, new "tax-at-source" arrangements will be in place later in 2021.
All orders shipped outside of the United Kingdom may be subject to local taxes, import charges and clearance by customs. You are responsible for any goods you import and charges you receive. Please check with your local customs authority for these costs.
Please also consider any local restrictions on importing sex toys; we are unable to refund orders that are subject to disposal by authorities. We have to include accurate product information on all overseas shipments including description and value.
|EU Delivery||Estimated arrival: 3-10 working days from order.
Usually processed in 1-3 working days, then shipped with a 3-7 working day method. Royal Mail or UPS/DPD Courier.
|Non-EU Delivery||Estimated arrival: 5-15 working days from order.
Usually processed in 1-3 working days, then shipped with a 3-10 day method. Royal Mail or UPS/DPD Courier.
Products in an unused and saleable condition can be returned or exchanged within 14 days of receipt. We are unable to accept returns of items of an intimate once used or if protective seals have been broken. Please see the return address and return slip included in your package.
We recommend using a tracked deliver service as we regret we're unable to refund or exchange returned items that have been lost in transit.
Refunds will be processed within 14 working days of good being returned to our warehouse. Transaction may then take 1-5 working days to clear.
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